Coastal Mercantile was founded in 1997 by Managing Director Graham Vose, who has worked in this industry for over 30 years.

Coastal Mercantile specialises in Process Serving, Repossessions, Field Calls, Skip Tracing, Lock-Up’s and Debt Collection. With 30 year’s experience within the industry, covering all cities and regional areas across Australia and New Zealand, you can rest assured you are making the right choice. Coastal Mercantile is a Quality Assured Company, we use a Quality Management System and continually improve our effectiveness with the requirements of this International Standard.

Quality Policy

Coastal Mercantile provides process serving, field calls and repossession services to finance companies, banks and law firms throughout Australia. We provide quick responses, and keep our clients updated on progress.

In conducting our business we will comply with all agreed Customer requirements, and all applicable legal requirements. We will set ourselves measurable objectives and targets as the basis for continually improving the effectiveness of our operations.
This policy is reviewed annually, and is communicated to all staff in our organisation.

Our head office is situated at Level 2, Suite 201, 11 Queens Road, Melbourne VIC 3004. Tel: (03) 9614 0644.

We have a dedicated team of Field Agents who work exclusively for Coastal Mercantile in the Melbourne Metropolitan area. Our Field Agents are based in the Western, Northern, Eastern and Southern Suburbs, so rest assured, we have a complete network of Field Agents to service every corner of Melbourne, anywhere from Geelong to the Mornington Peninsula, and right throughout Gippsland, in a prompt and professional manner.

Additionaly, we have developed relationships with a network of Agencies throughout Australia which means that we have the capacity to get any job done, anywhere in Australia using quality Agents. This is one of the reasons why Coastal Mercantile is a leader in the industry.

Coastal Mercantile’s success is built on its quality of service and its absolute dedication to our Clients’ needs through innovation, operational competence, cost effectiveness and the skills of our experienced Administration Staff and Field Agents.

Typically, we provide a first update within 5 business days after receipt of instructions and routine updates at the same interval. Our state of the art practices and I.T. facilities interface with every Client’s requirements, and include web access to the jobs we are undertaking at any given time.

All affidavits are typed, just another part of our professionalism.

Highly competitive pricing is offered for guaranteed volume work.

All Administration Staff and Field Agents are strictly trained in Compliance and are well aware of the Uniform Consumer Credit Code (UCCC), The Privacy Act, Debt Collection Guidelines and ACCC Guidelines.

Coastal Mercantile’s Administration Staff and Field Agents are covered by Public Liability Insurance and Professional Indemnity Insurance.