About Us

30+ Years

Industry Experience

AU & NZ

National & International Reach

100%

Legally Compliant Service

ISO

Quality Assured Company

Who We Are

More Than a Debt Collection Company

Coastal Mercantile is more than a debt collection company. Founded in 1996 by Managing Director Graham Vose, we specialise in process serving, repossessions, field calls, skip tracing, lockups and debt collection.

With more than 30 years of industry experience, we operate across Australia and New Zealand as a Quality Assured Company, holding ourselves to international standards in everything we do.

Our dedicated teams cover Melbourne’s north, south, east and west, and we partner with trusted agencies nationwide – giving your business a complete network for every debt recovery and process serving need.

Why Choose Us

What Sets Coastal Mercantile Apart

Four principles guide every matter we take on, from first instruction to final report.

30 Years of Experience

Three decades of expertise in process serving, repossessions, field calls, skip tracing, lockups and debt collection.

A Complete Network

Dedicated field agents across greater Melbourne’s north, south, east and west, backed by partner agencies nationwide.

Comprehensive Services

A full suite of debt recovery solutions under one roof, tailored to your business’s unique needs.

Reliable and Responsive

Clear client communication and quality-assured processes, compliant with the UCCC, Privacy Act and ACCC Guidelines.

Compliance

Quality, Efficiency & Reliability, Guaranteed

Every member of our team is trained to the highest compliance standards, so you can trust that every matter is handled correctly, ethically and lawfully.

Staff trained in the Uniform Consumer Credit Code (UCCC)
Full compliance with the Privacy Act
Adherence to Debt Collection Guidelines
Awareness of and compliance with ACCC Guidelines
Public liability and professional indemnity insurance

MANAGING DIRECTOR

Meet Graham Vose

Founder & Managing Director

Has been in the industry since 1991 and started as a sole trader or words similar to this before founding Coastal Mercantile in 1996. I have been in the industry 37 years.