- (03) 9614 0644
- cbd@coastalmercantile.com.au
- Level 2, Suite 2.01/11 Queens Rd, Melbourne VIC
About Us
30+ Years
Industry Experience
AU & NZ
National & International Reach
100%
Legally Compliant Service
ISO
Quality Assured Company
Who We Are
More Than a Debt Collection Company
Coastal Mercantile is more than a debt collection company. Founded in 1997 by Managing Director Graham Vose, we specialise in process serving, repossessions, field calls, skip tracing, lockups and debt collection.
With more than 30 years of industry experience, we operate across Australia and New Zealand as a Quality Assured Company, holding ourselves to international standards in everything we do.
Our dedicated teams cover Melbourne’s north, south, east and west, and we partner with trusted agencies nationwide – giving your business a complete network for every debt recovery and process serving need.
Why Choose Us
What Sets Coastal Mercantile Apart
Four principles guide every matter we take on, from first instruction to final report.
30 Years of Experience
Three decades of expertise in process serving, repossessions, field calls, skip tracing, lockups and debt collection.
A Complete Network
Dedicated field agents across greater Melbourne’s north, south, east and west, backed by partner agencies nationwide.
Comprehensive Services
A full suite of debt recovery solutions under one roof, tailored to your business’s unique needs.
Reliable and Responsive
Clear client communication and quality-assured processes, compliant with the UCCC, Privacy Act and ACCC Guidelines.
Compliance
Quality, Efficiency & Reliability, Guaranteed
- Staff trained in the Uniform Consumer Credit Code (UCCC)
- Full compliance with the Privacy Act
- Adherence to Debt Collection Guidelines
- Awareness of and compliance with ACCC Guidelines
- Public liability and professional indemnity insurance
Our People
Meet Our Licensed Mercantile Agents
Led from Melbourne since 1997, backed by a complete network of field agents and partner agencies.
Founder & Managing Director
Founded Coastal Mercantile in 1997 and has led the business for more than 30 years.
Melbourne Field Team
Specialises in field calls, repossessions and lockups across greater Melbourne.
Process Serving Team
Serves subpoenas, summons and court orders with signed affidavits of service.
Debt Collection Team
Oversees commercial debt collection strategy and client reporting.
