Licensed Mercantile Agents Since 1997

Professional Debt Collection & Process Serving

Coastal Mercantile is more than a debt collection company. Our experienced agents deliver process serving, repossessions, field calls, skip tracing, lockups and debt collection across Australia and New Zealand.

30+ Years

Industry Experience

AU

National Reach

100%

Legally Compliant Service

ISO

Quality Assured Company

Licensed Mercantile Agents Since 1997

A Full Suite of Services to Meet Every Need

Debt retrieval cases require an individualised approach. We offer a comprehensive range of services designed to meet your unique needs as your trusted partner in resolving debt issues efficiently and effectively.

01

Process Serving

Serving court documents in Melbourne and across wider Australia, with signed affidavits of service.

02

Repossessions

Helping you recover your assets – firmly but fairly and professionally.

03

Field Calls

In-person visits to debtors coupled with comprehensive reports for your records.

04

Skip Tracing

Tracing and locating disappeared debtors lawfully and ethically, Australia-wide.

05

Lockups

Professional and secure lockups, with fully supervised lock changes.

06

Debt Collection

Efficiently helping you obtain the funds owed to you and your business.

Why Coastal Mercantile

A Trusted Partner for Melbourne’s Legal & Business Community

30 Years of Experience

Three decades of expertise in process serving, repossessions, field calls, skip tracing, lockups and debt collection.

A Complete Network

Dedicated field agents across greater Melbourne’s north, south, east and west, backed by partner agencies nationwide.

Comprehensive Services

A full suite of debt recovery solutions under one roof, tailored to your business’s unique needs.

Reliable and Responsive

Clear client communication and quality-assured processes, compliant with the UCCC, Privacy Act and ACCC Guidelines.

Compliance & Quality Standards

Quality Assured

ISO Standards

UCCC Compliant

Privacy Act

ACCC Guidelines

Our Process

A Clear, Compliant Path From Instruction to Completion

Every matter follows a structured, transparent workflow so you always know what’s happening and when.

Receive Instructions

Investigation

Document Service / Debt Recovery

Status Updates

Completion Report

Client Feedback

Trusted by Victoria’s Legal & Business Community

Law firms, financial institutions, and businesses across Victoria rely on us for consistent, professional results.

Coastal Mercantile has served documents for our firm for years. Their affidavits are always accurate and their turnaround is faster than anyone else we’ve used in Melbourne.

Andrew Fielding

Managing Partner, Fielding & Co Lawyers

Coastal Mercantile has served documents for our firm for years. Their affidavits are always accurate and their turnaround is faster than anyone else we’ve used in Melbourne.

Andrew Fielding

Managing Partner, Fielding & Co Lawyers

Coastal Mercantile has served documents for our firm for years. Their affidavits are always accurate and their turnaround is faster than anyone else we’ve used in Melbourne.

Andrew Fielding

Managing Partner, Fielding & Co Lawyers

Located

Where We Are Located

Get Started

Got Any Questions for Us?

Talk to us about your needs – recovering debts can be stressful, and we’re here to make the process as smooth and stress-free as possible.