About us

Leading field and recovery services in Melbourne

Retrieving debt from a company or individual can be complicated and messy, particularly for small businesses that do not have the people power or resources. This is why engaging professionals can save you a lot of time, aggravation and money.

Coastal Mercantile have a team of dedicated field agents in Melbourne with industry leading efficiency when it comes to debt recovery services. Our one-stop-shop debt collection services mean that no matter what stage your business is at with a difficult customer, we can handle the case to give you peace of mind.

Process Serving


Field Calls

Skip Tracing


Debt Collection

Technology, Media & Telecoms

Energy, Infrastructure & PPP

Process Serving

Serving court documents in Melbourne and across wider Australia


Helping you recover your assets – firmly but fairly and professionally

Field Calls
In-person visits to debtors coupled with comprehensive reports
Skip Tracing
Tracing and locating disappeared debtors lawfully and ethically
Professional and secure lockups with fully supervised lock changes
Debt Collection
Efficiently helping you obtain the funds owed to you and your business
How we do things

Fast & efficient
Hard-working & reliable

At Coastal Mercantile we have proven processes and systems designed to deliver efficient and reliable results for our clients, whether it be debt recovery, process serving, repossession, skip tracing, lockups or field calls. Our team are driven by our commitment to achieve results and keep our clients informed through regular progress reporting. Our consistent commitment to achieving and maintaining excellence sets Coastal Mercantile apart from our competitors.

Our process

Ethical debt recovery solutions for best outcomes

Coastal Mercantile has built its success on quality of service and the dedication and commitment of our industry leading administration and field agent teams. Our commitment to operational excellence means we are able to meet our client needs efficiently and cost effectively. We update our clients within 5 working days of receiving the instructions, and continue to update every week until we close the case.

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    Why work with us?

    We do the hard work so you don't have to

    We get the job done - quickly and efficiently

    Recovering debts can be a costly and stressful process. At Coastal Mercantile, we strive to complete every job with the utmost speed and efficiency.

    Stay informed: Your case's progress, your peace of mind

    At Coastal Mercantile, transparency is at the core of our approach. We strive to keep you informed on your case every step of the way.

    Ethical and professional: Our commitment to quality service

    With Coastal Mercantile, you can be confident that ethical and lawful practices and professional conduct guide every aspect of our work.

    Where we are

    Complete network of field agents to service every corner of Melbourne

    Our field agent and administrative support teams work exclusively for Coastal Mercantile across greater Melbourne. We have field agents specifically allocated to the North, South, West and East of Melbourne ensuring we have a team member with expert geographical knowledge of their respective region. We can provide service from Geelong to the Mornington Peninsula and right throughout Gippsland.

    Additionally, we have developed relationships with a network of agencies throughout Australia which means that we have the capacity to get any job done, anywhere in Australia.

    Get in touch

    Talk to us about your needs