Field calls, conducted by our team of field agents, play a crucial role in our debt collection and customer management process. These calls involve the following key activities and principles:
Our field agents are extensively trained to gather comprehensive details about the customer or debtor. This includes personal information, contact details, employment information, and the overall financial situation of the individual.
Field agents are authorized to make formal demands for debt payment or collection on behalf of our clients. This approach often encourages timely repayment and can help avoid the need for legal action.
We assess the debtor's financial position to determine their ability to repay the debt. This assessment includes income, expenses, assets, and liabilities.
Unlike phone calls or written communication, field calls involve establishing personal, face-to-face contact with the customer or debtor. This approach is often more effective in negotiating repayment arrangements.
Our field agents attend the provided address to confirm its accuracy and to physically meet with the customer or debtor. This step ensures that we are dealing with the correct party.
During the first attendance, our field agents provide a property description. This information can be valuable for assessing the debtor's financial situation and potential assets that may be used for repayment.
We maintain a high standard of documentation. After each field call, our agents provide a comprehensive written report to our clients. These reports include all relevant information gathered during the visit.
We keep our clients informed by providing regular updates on the progress of field calls and any negotiations or arrangements made with the customer or debtor.
Our fees and charges for field calls are determined based on the location of the visit and the specific instructions provided by our clients. This ensures that our services are cost-effective and tailored to the individual needs of our clients.
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