Terms & Conditions

Service Area

Coastal Mercantile Pty Ltd (referred to as “the Company”) provides Debt Collection Field Services within a 35km radius of the following CBDs:

• Melbourne CBD
• Sydney CBD
• Brisbane CBD
• Perth CBD
• Adelaide CBD

For service outside of these areas, the Company will provide a quoted cost on a case-by-case basis.

Fees and Payment

Our standard fee for Debt Collection Field Services within the service area is $250 + GST, which is payable upfront. This fee covers the preparation and hand delivery of the following:

• A Letter of Demand to the Debtor
• A maximum of three attendances at the Debtor’s address
• A Final Letter of Demand if no contact has been made during the three attendances

Delivery of Letters and Attendance

• The Letter of Demand will be delivered to your Debtor on the first attendance.
• If no contact is made, a second and third attendance will be made to the same address.
• If no contact is made after the third attendance, a Final Letter of Demand will be delivered, and the Company will then consult with you regarding potential legal actions.

Repayment Arrangement Management

In the event that a repayment arrangement is successfully negotiated with your Debtor, Coastal Mercantile Pty Ltd will manage this arrangement. The Debtor will be required to make payments to the Company’s Trust account in accordance with the agreed-upon repayment terms.

Commission Fees

Coastal Mercantile Pty Ltd will charge a commission fee of 15% on each payment made by the Debtor towards the repayment arrangement. This commission is calculated on a per-payment basis and is not based on the total amount recovered.

Invoices and Payments

Following each payment made by the Debtor, Coastal Mercantile Pty Ltd will issue an invoice to you detailing the 15% commission for your records. This commission is not payable upfront but will be deducted from the Debtor’s payment. The remaining 85% of the payment will be transferred to you after the commission is deducted.

Service Outside the Specified Areas

For services required outside of the 35km radius of the specified CBDs, the Company will provide a cost estimate based on the distance and complexity of the case. A written quote will be provided, and service will proceed only upon your acceptance of the quoted terms.

Upfront Payment

An upfront payment of $250 + GST is required before any service can be rendered. This payment is non-refundable and will cover the preparation and delivery of the Letter of Demand as outlined above.

Non-Result and Administrative Fee (ALL SERVICES)

For all services provided by Coastal Mercantile Pty Ltd, including but not limited to Field Calls, Process Serving, Repossessions, Skip Tracing, and Lockups, a non-result and administrative fee applies. If the Company is unable to achieve the desired result (such as recovery of debt, successful process service, or repossession), payment for the attempted services is still required. This payment is for the administrative work and resources expended by the Company in attempting to fulfill the service, regardless of the outcome. The amount due will be the agreed-upon service fee, which remains payable even if the desired result is not achieved.

Limitation of Liability

Coastal Mercantile Pty Ltd is not responsible for any actions or inactions by the Debtor. The Company’s responsibility is limited to providing the Debt Collection Field Services as outlined in these terms and conditions.

Legal Consultation

In the event that further legal action is required after the final attendance and delivery of the Final Letter of Demand, Coastal Mercantile Pty Ltd will consult with you regarding available legal avenues for pursuing the debt further.

Governing Law

These Terms and Conditions are governed by the laws of the state in which the debt collection service is being provided. Any disputes arising from these terms shall be resolved under the jurisdiction of the appropriate courts.

By engaging in Coastal Mercantile Pty Ltd’s services, you agree to these Terms and Conditions.